Technological evolution has multiplied the number of contact modes between Customers and Companies, obliging companies to manage contacts made using all these channels, while at the same time facilitating the development of proactive engagement by Customers.
In this scenario, the cornerstone of multi-channelling continues to be the CTI platform, now seen as a solution for handling Customers in an Integrated Profiled mode.
CTI must not only receive Customers but also produce value.
Olivetti CTI solutions respond to the need of being «All In One» platforms, that is, inclusive of all additional advanced services required by the market and including consultancy and development services necessary for Business Process Reengineering (BPR) .
These are technologies that can be provided both at the customer site and on Cloud and are always customisable to actual Customer requirements.
Improvement of End Customer quality perception as a result of:
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