Olivetti responds to the demands for high level security protection. Not only. levering on the strong technical know-how gained in the field, it provides consultancy services for defining the technical requirements in the case of ad-hoc solutions.
The Identity Management solutions of TI Trust Technologies allow private citizens, PA and Businesses to reduce transfers finally to a minimum by supporting fast interactions also in mobility.
Technical Assistance and Integrated Logistics
The Department plays as an end-to-end integrator in the domain of Technical Assistance and Integrated Logistics solutions, operating as a single point of reference - and local coordination - to manage on line, remote and on-site services, system support, tailored logistics and Warranty Management.
Technical Assistance services, available on more than 3.500.000 different types of equipment, are offered through a special unit guaranteeing central technical support, determination and coordination of assistance procedures and methods, resource training, technological platform, call assessment and dispatching, coordination of local Assistance Centers for repair/refurbishing, administrative and logistics planning and control.
The Technical Assistance unit is composed of 3 macro zones (North, Centre, South), to coordinate operations, 12 primary Technical Assistance Centres and 138 Service Points around the country, employing a network of specialized technicians.
The entire management process for calls, operations and logistics is constantly monitored through issue and application of procedures, resolution of anomalies, certification of service quality and application of measures to maintain and improve quality.
Moreover, the structure adopts Inventory Management tools to manage customers' stocks and guarantee the correct Warranty Management, monitoring repair and refurbishing services managed by selected partners all over Italy and Europe.
Please, contact us if you are a large-scale or an international company.
Olivetti SpA - Company with sole shareholder.
Telecom Italia Group - Management and coordination by Telecom Italia S.p.A.
Registered office in Via Jervis 77, 10015 Ivrea (TO) Italy - Phone +39 0125 7751
Fully paid in registered capital of 10.000.000,00 Euro, V.A.T. number 02298700010,
registered at the Turin Chamber of Commerce Company Registry N° 547040 - firstname.lastname@example.org