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Advalso is the Olivetti Group company that develops and provides specialist customer care solutions and services, with specific focus on Technical Assistance and Integrated Logistics.
Advalso manages advanced Customer Care processes on the basis of an end-to-end model, comprising operating project analysis and production, implementation of technological infrastructures, and continuous service monitoring, to guarantee the agreed service levels.
The Advalso offer covers the entire customer support process, with qualified Front-End, Technical Support and specialized Back Office activities and document management services, through to development of business support solutions.
As a service manager, Advalso devotes particular attention to organization, staff training and motivation, planning and coordination of operating flows, in order to optimize activities management and achieve its goal of creating and integrating processes of value for the customer's business.
Advalso rules processes through proprietary or integrated technological platforms, allowing to coordinate, monitor and intervene in the management of different services: CRM solutions, to manage Help Desk and Back Office operations, Trouble Ticketing, asset management and document management; call dispatching and automatic outbound systems; workflow and monitoring platforms.
Advalso has obtained ISO 9001:2008 certification for management of solutions and services for specialized technical Front End, specialized technical Back Office and Back Office support for Credit Management; design and implementation of software and systems for the management of Information Tecnology services.